- How It Works
- Features By Job Functions
- IP Phone System
- Unified Messaging
- Conference Bridge
- Enterprise Mobility
- Interactive Voice Response
Building Your In House Contact Centre
Traditionally, your contact centre runs on a separate system or even a separate entity. You would only have audio based interactions with your customers. Now with minimal investment, you can expand your frSIP® Unified Communication Platform and interact with your customers in video and audio; right from our all-in-one UC appliance.
Imagine having agents in different geographical locations serving customers round the clock. During peak seasons, you can even have agents signing in from home offices. Supervisors will be able to work with the entire virtual team and perform quality assurance and training. You can integrate with your business applications such as CRM so that your agent can click on a customer's phone number and get connected on the agent's IP phone or send out a SMS. Having your own Contact Centre system is no longer a luxury but a simple plug-in into the frSIP® Unified Communication Platform.
