Deltapath University

The Deltapath Accreditation Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and support the Deltapath solution. The Deltapath Accreditation program includes professional certifications for Sales, Technical Engineers and Services Support job roles. While Sales Certifications are exclusively designed for our Deltapath partner community.

Certification & Training

All Deltapath certifications build on defined foundational, professional and industry skills with Deltapath specific product training. The Enterprise designation is added to all certifications in recognition of those individuals who build skills breadth across the Deltapath solution, including Unified Communications, Mobility, Video Contact Center, and WebRTC.

Video Tutorials

Configuring O365 Connector

Learn how to configure Deltapath’s 0365 Connector.
This tutorial will go over some basic network and Skype for Business settings, as well as talk about the overall environment that you will be using. Next, you will go into the web UI of the 0365 connector itself and I’ll go over all of the settings that need to be configured to bring the environment online. This includes setting up a SIP trunk, creating users, creating some basic routing patterns, and a few more items.

Enduser

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frSIP® Power User

Qualification Title: frSIP® Power User

Pre-requisites: N/A

Requirements: FRSIP101

Sales Track

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frSIP® Solutions Expert

Qualification Title: frSIP® UC Solutions Expert

Pre-requisites: N/A

Requirements: DTP101, CFSS101, CFSS102, UCS101, FRSIP101

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Deltapath Connector Specialist

Qualification Title: Deltapath Connector Solutions Expert

Pre-requisites: N/A

Requirements: DTP101, CFSS101, CFSS102, DC100

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O365 Connector Specialist

Qualification Title: O365 Connector Solutions Expert

Pre-requisites: N/A

Requirements: DTP101, CFSS101, CFSS102, O365101

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Acute Specialist

Qualification Title: Acute Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert

Requirements: ACHC101

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Cinch Contact Center Specialist

Qualification Title: Cinch Contact Center Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert

Requirements: CCC101

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inTeam Specialist

Qualification Title: inTeam Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert

Requirements: INTR101

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Serviced Office Specialist

Qualification Title: Serviced Office Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert

Requirements: SVO101

Technical Track

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frSIP® Engineer

Qualification Title: frSIP® UC Engineer

Pre-requisites: N/A

Requirements: FRSIP101, FRSIP102, FRSIP103

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Deltapath Connector Professional

Qualification Title: Deltapath Connector Professional

Pre-requisites: N/A

Requirements: DC101, DC102, DC103

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O365 Connector Professional

Qualification Title: O365 Connector Professional

Pre-requisites: N/A

Requirements: O365101, O365102

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Acute Professional

Qualification Title: Acute Professional

Pre-requisites: frSIP® UC Engineer

Requirements: ACHC102

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Cinch Contact Center Professional

Qualification Title: Cinch Contact Center Professional

Pre-requisites: frSIP® UC Engineer

Requirements: CCC102

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inTeam Professional

Qualification Title: inTeam Professional

Pre-requisites: frSIP® UC Engineer

Requirements: INTR102

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Serviced Office Professional

Qualification Title: Serviced Office Professional

Pre-requisites: frSIP® UC Engineer

Requirements: SVO102

Course Description

DTP101: Introduction to Deltapath

This course introduces Deltapath and shows why customers choose Deltapath by providing an overview of Deltapath’s vision and strategy, how we can help solve challenges and problems, and the benefits of video collaboration. It reviews latest trends in business collaboration in the workforce, analyst’s perspective, challenges and problems faced by businesses.

CFSS101: Customer Focused Solutions Selling

This course focuses on the customer and provides the tools and information that will help you identify customer business issues and impacts. You will learn what stories carry the greatest impact and see where you can find existing stories and case studies.

CFSS102: Winning with the Perfect Sales Presentation and Demo

This course shares some perspectives on the specific ways that unified communications technology can address the business challenges facing businesses and contribute to measurable performance improvements.

UCS101: Solving Business Challenges with Unified Communications

Good vs. Better. Presentation skills classes help presenters improve their level of practice. Sales methodology courses provide processes to help sales people progress and secure business faster. Demonstration skills trainings enable sales teams to achieve improved demos. This is a fun interactive training session that helps attendees to be fully prepared for a professional sales demo session, and improve product demos skills.

FRSIP101: Introduction to frSIP UC, Understanding and Utilizing the Features and Business Applications

This module introduces frSIP Unified Communications Platform of all typical business use cases and possible integrations with business applications.

FRSIP102: Maintaining, and Supporting frSIP UC Platform

This module follows on from FRSIP101 (Introduction to frSIP UC, Understanding and Utilizing the Features and Business Applications) and covers installation of the system, maintaining the UC Platform as a technical engineer and providing support to administrators and end users. The module includes lab work that allow students to practice skills.

FRSIP103: Best Practices for Implementing frSIP UC Platform

This module follows on from FRSIP102 (Maintaining, and Supporting frSIP UC Platform) and looks more at the Do’s and Don’ts that a Deltapath Technical Engineer should be aware of when configuring the frSIP UC Platform. This is an essential module for frSIP Technical Engineer.

DC100: Positioning of Deltapath Connector

This module follows on from UCS101 (Solving Business Challenges with Unified Communications) and looks more at Deltapath Connector solutions and how to position them with your customers.

DC101: Introduction to Video Conferencing, Understanding Typical Business Requirements for Video and Voice Collaboration

This module explores the typical setup of Deltapath Connector in various organizations including the use of H.323 and SIP, registered vs guest endpoints, and integration with Polycom RMX.  At the end of the course, students will be able to understand customers’ requirements and provide technical advice on how to utilize Deltapath Connector to fulfill their requirements.

DC102: Implementing, Maintaining, and Supporting of Deltapath Connector

This module introduces Deltapath Connector and covers installation and maintenance of the applications as a technical engineer and providing support to administrators and end users. The module includes lab work that allow students to practice skills.

DC103: Best Practices for Implementing Deltapath Connector

This module studies the best practices for implementing Deltapath Connector in a typical customer environment.  Topics covered includes security, quality of service, endpoint registration, mobility apps, and guest access.

O365101: Positioning of Deltapath O365 Connector

This module follows on from UCS101 (Solving Business Challenges with Unified Communications) and looks more at Deltapath O365 Connector solutions and how to position them with your customers.

O365102: Implementing, Maintaining, and Supporting Deltapath O365 Connector

This module introduces Deltapath O365 Connector and covers installation and maintenance of the applications as a technical engineer and providing support to administrators and end users. The module includes lab work that allow students to practice skills.

ACHC101: Positioning of Acute Healthcare Solutions

This module follows on from FRSIP101 (Introduction to frSIP UC, Understanding and Utilizing the Features and Business Applications) and looks more at Acute Healthcare solutions and how to position them with your customers.

ACHC102: Implementing, Maintaining, and Supporting of Acute Healthcare Solutions

This module introduces Acute Healthcare solutions and covers installation of the applications, maintaining Acute as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

CCC101: Positioning of Cinch Contact Center

This module follows on from FRSIP101 (Introduction to frSIP UC, Understanding and Utilizing the Features and Business Applications) and looks more at Cinch Contact Center solutions and how to position them with your customers.

CCC102: Implementing, Maintaining, and Supporting of Cinch Contact Center

This module introduces Cinch Contact Center solutions and covers installation of the applications, maintaining Cinch Contact Center as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

INTR101: Positioning of inTeam Solutions

This module follows on from FRSIP101 (Introduction to frSIP UC, Understanding and Utilizing the Features and Business Applications) and looks more at inTeam solutions and how to position them with your customers.

INTR102: Implementing, Maintaining, and Supporting of inTeam Solutions

This module introduces inTeam solutions and covers installation of the applications, maintaining inTeam as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

SVO101: Positioning of Serviced Office Business Management Solutions

This module follows on from FRSIP101 (Introduction to frSIP UC, Understanding and Utilizing the Features and Business Applications) and looks more at Serviced Office Business Management solutions and how to position them with your customers.

SVO102: Implementing, Maintaining, and Supporting of Serviced Office Solutions

This module introduces the Serviced Office Business Management solutions and covers installation and maintenance of the applications as an administrator and providing support to end users. The module includes simulations that allow students to practice skills.