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CIO: 6 important steps businesses can take to monitor and support mobile workers

6 important steps businesses can take to
monitor and support mobile workers

By Danielle Sabrina


Keeping team members connected to tools, resources, and information in a virtual work environment is of course, essential for success, but without the tools and your virtual environment can easily fall apart or become too overwhelming to manage.


Maintaining reliable and efficient communication has always been something of a challenge for most businesses, particularly companies that are expanding in size.  The issue is even more significant now since 50% of US workforces will be remote by 2020.

The million-dollar question is this: how can you ensure your team members are making the essential connections that drive their productivity and engagement, while at the same time offers transparency for the employer?


Start with accountability and visibility

A level of accountability and visibility between mobile workers and their managers can help create a sense of community for employees and a sense of confidence that work is being accomplished effectively for employers.

Oftentimes a lack of periodic monitoring and two-way communication can cost the company.  Some of those costs are wasted time spent working on something the company doesn’t need and needless money spent to compensate the worker. Deadlines may be missed. Deals may be lost. The worker mae replaced by someone new only to have the same thing happen again.

The key is to find a balance between connectivity, accountability, and mobility along with effective resources to make that happen. The quality of voice communication across all platforms is particularly important in virtual work environments. For example, Deltapath, a unified communications company partnered with Dolby to bring cinematic call quality to its platform. The company’s technology now has the ability to cut out any non-human voice and background noise, whether the users are customer service representatives or a member of the team the calls sound as if each party is in a quiet conference room even though they could very well be at a noisy concert.


About the Author

Danielle Sabrina is CEO of Tribe Builder Media, ranked #5 Best Entrepreneurial Company in America by Entrepreneur magazine. Named CIO’s Female Entrepreneur to Follow, member of the Forbes Agency Council and Entrepreneur magazine’s expert PR contributor, Danielle started her career on Wall Street at just 19 years old becoming one of the youngest traders in the industry. After a successful corporate career, she went on to found her media agency.


Source: CIO