In the quest to improve productivity and increase revenue, companies all across the world are turning to contact centers to fulfill a variety of services. Hard on the heels of this quest, is customer experience, which is quickly becoming the main source of competitive differentiation.
At Deltapath, we are ready to help you compete. We believe customer service means closing the gap by turning customer challenges into solutions.
Build Real Relationships Using Data
To ensure the customer experience team knows everything, we have to leverage technology properly. “Companies are increasingly turning to call centers, which leverage different technologies that allow companies to offer a white glove experience to their customers. Deltapath’s inbound call center, Cinch, integrates popular CRM applications such as Salesforce so agents can exceed customer expectations. Agents gain access to customers’ history the minute their phone rings. By being able to greet customers by name, wish them a happy birthday, or save them from repeating themselves because their account details and open cases are all in front of the agent, real relationships can be built,” explains David Liu, CEO of Deltapath.
Read Full Source Article: Forbes