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What to look for when investing in a Unified Communications Vendor

What to Look for When Investing in a
Unified Communications Vendor

By Adam Torkildson

 

Find a Company that’s Dialed into Digital Transformation

Cloud solutions for UC can ensure that your organization has what it takes to leverage all the benefits of a cloud-focused strategy for day-to-day conversations.

On the cloud, you don’t need to pay for substantial initial investments in on-premise data centers and hardware. Instead, you can choose the UC strategy you need based on what you know about your team right now. As your requirements evolve and expand, the cloud also gives you the power to implement further functionality.

Companies like Deltapath use proprietary technology to help you find the cloud that fits, so you can grow at your own pace, and accommodate the unexpected fluctuations that occur in any modern business.

 

Look for Excellent Customer Support

When you’re looking for any service provider – whether it’s for communication, collaboration, or even IT management, you should always check on their reputation for excellent customer service. After all, even if you have the most intuitive UC interface on the market, there’s still a risk that something will go wrong and send you scurrying to your vendor for help.

Make sure that your service provider can help you out with everything from remote troubleshooting capabilities, to round-the-clock assistance.

Some of the more advanced UC companies like Deltapath offer their own support portals, maintenance programs, and more to ensure that you’re always getting the most out of your investment.

What’s more, they may be able to offer things like remote deployment and upgrades for cloud-based tools. Check out the support and services options for your potential providers, and make sure that you can rely on your vendor before you sign up for anything.

 

Source: TweakYourBiz


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