Deltapath, leading provider of unified communications, contact center and videoconferencing solutions, was recognized as a “Vendor to Watch” in Video as a Service (VaaS) Provider in Midsize Businesses, in Gartner’s latest Market Trends research report.
(San Jose, CA – October 19, 2015) Deltapath, Inc., a leading provider of multi-vendor compatible unified communications solutions, specialized in contact center and video collaboration, was recognized as a Vendor to Watch in Video-as-a-Service in midsize businesses, in Gartner’s latest Market Trends research report published on September 1, 2015.
The report, titled “Market Trends: How VaaS Providers Can Address the Top Three IT Selection Criteria in Midsize Businesses”, authored by Gartner Analysts Tom Eagle talks about the key findings and trends in midsize market, provides recommendations and best practices for businesses and cites Deltapath’s capabilities in video-based contact center solutions, as well as its video webRTC with content sharing capabilities. In the report, Tom also mentioned midsize business selection criteria prioritize customer service and support, simple solution management and maintenance, and TCO.
“At Deltapath, we constantly strive to provide innovative and intuitive communication solutions to our customers. We have been at the forefront of enterprise mobility and contact center solutions for over a decade, and we understand midsize business space like the back of our hands. Deltapath’s focus on creating customer-centric solutions has held us in good stead with our customers, and we believe this recognition by Gartner is a testament to that,” said, David Liu, Founder and CEO of Deltapath.
About Deltapath Mobile Video Contact Center
Deltapath Mobile Video Contact Center is a mobile solution that fully integrated into Deltapath’s WebRTC Video Customer Service platform. This allows seamless call distribution whether it is a live chat, audio call, or video call coming from your website, mobile app, or traditional PSTN. An agent busy with chatting with a customer will not be distributed with an audio phone call. You will also benefit from our Salesforce.com integration with automatic screen popups at your agent’s computer. Mobile Video Contact Center is the latest cutting edge mobile communication technologies available as a lightweight app that offers native support on iOS and Android devices, allowing video, voice, and screen sharing for business-to-consumer contact.
To learn more about Deltapath Mobile Video Contact Center, go to web link http://www.deltapath.com/products/mobile-vcc/
Deltapath designs and develops fully integrated and multi-vendor compatible enterprise unified communications products and services that can intelligently addresses the unique needs of various vertical markets. Deltapath has successfully deployed solutions in 277 cities spanning across 94 countries, with the support from customers in healthcare, educations, contact centers, serviced office, telecommunications, retail and wholesale, media and broadcasting, enterprises and the public sector. Supporting communication across multiple communication infrastructure, Deltapath line of products are holistic and flexible business communications platforms that improve business communications, productivity, and bring life to work. For more information, visit www.deltapath.com or connect with us on Facebook, Twitter, LinkedIn and Instagram.