Welcome to a future where innovation merges seamlessly with efficiency, elevating customer satisfaction to unprecedented heights. As a leading unified communications company, success hinges on integrating technologies that create a dynamic ecosystem. This ecosystem offers a competitive edge, enhances customer experiences, and streamlines employee workflow.
Seamless Integration
The Deltapath for Zendesk CTI app seamlessly learns and integrates agents’ extensions, placing them firmly in control of managing calls within Zendesk.
Effortless Call Management
Picture agents are answering incoming calls directly from their Zendesk screen. Even more impressive, customer records of existing Zendesk clients pop up on the screen with an incoming call, setting the stage for a personalized approach and exceptional customer experiences from the very first “hello.”
For Zendesk Sell users, igniting sales conversations is simpler than ever. With potential sales opportunities and historical notes displayed prominently the moment your phone rings, agents have the ideal foundation to steer discussions toward conversions.
Agents using Zendesk Support gain instant access to tickets and more as soon as the phone rings. This ensures a smooth continuation of discussions and faster inquiry resolutions.
Empowering Outbound Calls
Initiating outgoing calls from Zendesk is a breeze. Deltapath’s integrated dial pad simplifies outbound communication. Enter a phone number using the on-screen dial pad to make a call. It’s even simpler for existing customers – reaching out to them is as straightforward as a click-to-call.
Total Control at Your Fingertips
There is no more juggling between screens or between your screen and phone set. Deltapath for Zendesk CTI empowers Support and Sell users to put calls on hold, end conversations, and initiate transfers without leaving the Zendesk platform.
Are you prepared to harness the full potential of unified communication? Contact us and learn how Deltapath for Zendesk CTI can reshape your communication strategy and propel your business toward a future characterized by enhanced engagement and unparalleled success.
Contact usInstructions for Inserting Deltapath into Zendesk
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