Deltapath University

The Deltapath Accreditation Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and support the Deltapath solution. The Deltapath Accreditation program includes professional certifications for Sales, Technical Engineers and Services Support job roles. While Sales Certifications are exclusively designed for our Deltapath partner community.

Certification & Training

All Deltapath certifications build on defined foundational, professional and industry skills with Deltapath specific product training. The Enterprise designation is added to all certifications in recognition of those individuals who build skills breadth across the Deltapath solution, including Unified Communications, Mobility, Video Contact Center, and WebRTC.

Enduser

logo 100008-certcompletionbadge_frsip-power-user-small
frSIP® Power User

Qualification Title: frSIP® Power User

Pre-requisites: N/A

Requirements: FRSIP101

Sales Track

logo 100008-certcompletionbadge_frsip-solutions-expert-small
frSIP® Solutions Expert

Qualification Title: frSIP® Solutions Expert

Pre-requisites: N/A

Requirements: DTP101, CFSS101, CFSS102, UCS101, FRSIP101

logo 100008-certcompletionbadge_csmile-specialist-small
CSmile® Specialist

Qualification Title: CSmile® Contact Center Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert

Requirements: CSCC101

logo 100008-certcompletionbadge_acute-specialist-small
Acute® Specialist

Qualification Title: Acute® Healthcare Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert

Requirements: ACHC101

logo 100008-certcompletionbadge_inteam-specialist-small
in-Team Specialist

Qualification Title: in-Team Retail Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert

Requirements: INTR101

logo 100008-certcompletionbadge_serviced-office-specialist-small
Serviced Office Specialist

Qualification Title: Serviced Office Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert

Requirements: SVO101

logo 100008-certcompletionbadge_vmcspecialist-small
VMC Specialist

Qualification Title: Video Mobility Controller Solutions Expert

Pre-requisites: N/A

Requirements: DTP101, CFSS101, CFSS102, UCS101, FRSIP101, VMC101

logo 100008-certcompletionbadge_sfbg-specialist-small
SFBGW Specialist

Qualification Title: Skype for Business Gateway Solutions Expert

Pre-requisites: frSIP® UC Solutions Expert or Deltapath® VMC Solutions Expert or Deltapath® ConnectorTM Specialist

Requirements: SFBGW101

logo 100008-certcompletionbadge_tc-specialist-small
Deltapath Connector Specialist

Qualification Title: Deltapath® ConnectorTM Solutions Expert

Pre-requisites: N/A

Requirements: DTP101, CFSS101, CFSS102, UCS101, FRSIP101, DC101

Technical Track

logo 100008-certcompletionbadge_frsip-engineer-small
frSIP® Engineer

Qualification Title: frSIP® UC Engineer

Pre-requisites: N/A

Requirements: FRSIP101, FRSIP102, FRSIP103

logo 100008-certcompletionbadge_csmile-professional-small
CSmile® Professional

Qualification Title: CSmile® Contact Center Professional

Pre-requisites: frSIP® UC Engineer

Requirements: CSCC102

logo 100008-certcompletionbadge_acute-professional-small
Acute® Professional

Qualification Title: Acute® Healthcare Professional

Pre-requisites: frSIP® UC Engineer

Requirements: ACHC102

logo 100008-certcompletionbadge_inteam-professional-small
in-Team Professional

Qualification Title: in-Team Retail Professional

Pre-requisites: frSIP® UC Engineer

Requirements: INTR102

logo 100008-certcompletionbadge_serviced-office-professional-small
Serviced Office Professional

Qualification Title: Serviced Office Professional

Pre-requisites: frSIP® UC Engineer

Requirements: SVO102

logo 100008-certcompletionbadge_vmc-professional-small
VMC Professional

Qualification Title: Video Mobility Controller Professional

Pre-requisites: N/A

Requirements: FRSIP101, FRSIP102, FRSIP103VMC102

logo 100008-certcompletionbadge_sfgb-professional-small
SFBGW Professional

Qualification Title: Skype for Business Gateway Professional

Pre-requisites: frSIP® UC Engineer or Deltapath® VMC Professional or Deltapath®ConnectorTM Professional

Requirements: SFBGW102

logo 100008-certcompletionbadge_tc-professional-small
Deltapath Connector Professional

Qualification Title: Deltapath®ConnectorTM Professional

Pre-requisites: N/A

Requirements: FRSIP101, FRSIP102, FRSIP103, DC102

Course Description

DTP101: Introduction to Deltapath®

This course provides an introduction to Deltapath and will show why customers choose Deltapath by providing an overview of Deltapath’s vision and strategy, how we can help solve challenges and problems, and the benefits of video collaboration. It will review latest trends in business collaboration in the workforce, analyst’s perspective, challenges and problems faced by businesses.

Format: Web-Based Only

Pre-requisites: N/A

Recommended: Sales

CFSS101: Customer Focused Solutions Selling

This course focuses on the customer and provides the tools and information that will help you identify customer business issues and impacts. You will learn what stories carry the greatest impact and see where you can find existing stories and case studies.

Format: On-Site Only

Pre-requisites: N/A

Recommended: Sales

CFSS102: Winning with the Perfect Sales Presentation and Demo

This course is to share some perspectives on the specific ways that unified communications technology can address the business challenges facing businesses and contribute to measurable performance improvements.

Format: On-Site Only

Pre-requisites: N/A

Recommended: Sales / Engineer

UCS101: Solving Business Challenges with Unified Communications

Good vs. Better. Presentation skills classes help presenters improve their level of practice. Sales methodology courses provide processes to help sales people progress and secure business faster. Demonstration skills training enable sales teams to achieve improved demos. This is a fun interactive training session that helps attendees to be fully prepared for a professional sales demo session, improve product demos skills.

Format: Web-Based or On-Site

Pre-requisites: N/A

Recommended: Sales

FRSIP101: Introduction to frSIP® UC, understand and utilizing the features and business applications

This module follows on from the Introduction to frSIP® UC module (FRSIP101) and looks more at frSIP® UC Platform market positioning, understanding the features and its business applications.

Format: On-Site Only

Pre-requisites: N/A

Recommended: Sales / Engineer

FRSIP102: Maintaining, and Supporting frSIP® Unified Communication Platform

This module provides an introduction to the frSIP® Unified Communication Platform and covers installation of the system, maintaining the UC Platform as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

Format: On-Site Only

Pre-requisites: N/A

Recommended: Sales / Engineer

FRSIP103: Best Practices for Implementing frSIP® Unified Communication Platform

This module follows on from the Maintaining, and Supporting frSIP® Unified Communication Platform (FRSIP102) and looks more at the Do’s and Don’ts that a Deltapath® Technical Engineer should be aware of when configuring the frSIP® UC Platform. This is an essential module for frSIP® Technical Engineer.

Format: On-Site Only

Pre-requisites: FRSIP102

Recommended: Engineer

CSCC101: Positioning of CSmile® Contact Center

This module follows on from the Introduction to frSIP® UC module (FRSIP101) and looks more at CSmile® Contact Center solutions and how to position them with your customers.

Format: On-Site Only

Pre-requisites: CFSS101, UCS101

Recommended: Sales

CSCC102: Implementing, Maintaining, and Supporting of CSmile® Contact Center

This module provides an introduction to the CSmile® Contact Center solutions and covers installation of the applications, maintaining the CSmile® as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

Format: On-Site Only

Pre-requisites: FRSIP102

Recommended: Engineer

ACHC101: Positioning of Acute® Healthcare Solutions

This module follows on from the Introduction to frSIP® UC module (FRSIP101) and looks more at Acute® Healthcare solutions and how to position them with your customers.

Format: On-Site Only

Pre-requisites: CFSS101, UCS101

Recommended: Sales

ACHC102: Implementing, Maintaining, and Supporting of Acute® Healthcare Solutions

This module provides an introduction to the Acute® Healthcare solutions and covers installation of the applications, maintaining the Acute® as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

Format: On-Site Only

Pre-requisites: FRSIP102

Recommended: Engineer

INTR101: Positioning of in-Team Retail Solutions

This module follows on from the Introduction to frSIP® UC module (FRSIP101) and looks more at in-Team Retail Management solutions and how to position them with your customers.

Format: On-Site Only

Pre-requisites: CFSS101, UCS101

Recommended: Sales

INTR102: Implementing, Maintaining, and Supporting of in-Team Retail Solutions

This module provides an introduction to the in-Team Retail Management solutions and covers installation of the applications, maintaining the in-Team as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

Format: On-Site Only

Pre-requisites: FRSIP102

Recommended: Engineer

SVO101: Positioning of Serviced Office Business Management Solutions

This module follows on from the Introduction to frSIP® UC module (FRSIP101) and looks more at Serviced Office Business Management solutions and how to position them with your customers.

Format: On-Site Only

Pre-requisites: CFSS101, UCS101

Recommended: Sales

SVO102: Implementing, Maintaining, and Supporting of Serviced Office Professional (Include billing)

This module provides an introduction to the Serviced Office Business Management solutions and covers installation and maintenance of the applications as an administrator and providing support to end users. The module includes simulations that allow students to practice skills.

Format: On-Site Only

Pre-requisites: FRSIP102

Recommended: Engineer

VMC101: Positioning of Deltapath® Video Mobility Controller (VMC)

This module follows on the Solving Business Challenges with Unified Communications module (UCS101) and it looks more at Deltapath® Video Mobility Controller (VMC) solutions and how to position them with your customers.

Format: On-Site Only

Pre-requisites: CFSS101, UCS101

Recommended: Sales

VMC102: Implementing, Maintaining, and Supporting of Deltapath® Video Mobility Controller

This module provides an introduction to the Deltapath® Video Mobility Controller (VMC) and covers installation and maintenance of the applications as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

Format: On-Site Only

Pre-requisites: N/A

Recommended: Engineer

SFBGW101: Positioning of Deltapath® Skype for Business Gateway

This module follows on the Solving Business Challenges with Unified Communications module (UCS101) and it looks more at Deltapath® Skype for Business Gateway business solutions and how to position them with your customers.

Format: On-Site Only

Pre-requisites: CFSS101, UCS101

Recommended: Sales

SFBGW102: Implementing, Maintaining, and Supporting Deltapath® Skype for Business Gateway

This module provides an introduction to the Deltapath® Skype for Business Gateway and covers installation of the applications, maintaining the gateway as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

Format: On-Site Only

Pre-requisites: FRSIP102

Recommended: Engineer

DC101: Positioning of Deltapath®ConnectorTM

This module follows on the Solving Business Challenges with Unified Communications module (UCS101) and it looks more at Deltapath®ConnectorTM solutions and how to position them with your customers.

Format: On-Site Only

Pre-requisites: CFSS101, UCS101

Recommended: Sales

DC102: Implementing, Maintaining, and Supporting of Deltapath®ConnectorTM

This module provides an introduction to Deltapath®ConnectorTM and covers installation and maintenance of the applications as a technical engineer and providing support to administrators and end users. The module includes simulations that allow students to practice skills.

Format: On-Site Only

Pre-requisites: N/A

Recommended: Engineer