Deltapath Support Portal

Before contacting us by phone, please open up a ticket and provide as much details as possible on the problem description and provide relevant call traces and logs.

If you are reporting a P1 or P2 priority incident and requires immediate assistance, please call us on our hotline +852 3678-9999 and advise us your ticket number for fast track assistance.

Our standard hotline operating hours are from Monday to Friday from 9AM to 7PM Hong Kong time. Customers with the following support plans: Deltapath Ultimate Protection Plus, Deltapath Care Select Plus, or Deltapath Care Plus, may call us outside our regular operating hours and connect with the manager on duty to get immediate assistance on P1 and P2 priority tickets.

All tickets will be resolved between 4 hours to 7 business days depending on the nature of the request.

Please login to our Support Portal to open/view/update your service requests. If you do not have an account, please contact your Account Representative for access. A valid maintenance contract is required for access to our support services.