Deltapath End-of-Sale and End-of-Life Products

End of Life Policy

Deltapath is continually striving to bring new solutions and features to market that help our customers address their most pressing business needs and maximize their business results. Associated with the continuing life cycle of product innovation, we will on occasion discontinue the sale of certain products and provision of services related to those products (“End of Life”). To assist our customers in transitioning from legacy products to newer technology and next generation solutions.

Highlights of Deltapath’s End of Life Policy are as follows: End of Sale Notice. We will generally provide 60 days to 6 months lead-time notification for the last time buy of a product (“End of Sale”).

  1. The 60 day lead time can be expected for products when Deltapath determines there is a sufficiently similar product replacement available.
  2. Up to 6 months lead time can be expected for products where Deltapath determines customers may need a longer period of time to test and implement replacement products.

1. Active Service Customers

For customers covered by an active services agreement, for each End of Life product and up to the time periods set forth below, DELTAPATH PROFESSIONAL SERVICES TEAM will provide the following per the terms of the active agreement:

  1. Technical support for both hardware and software issues will be available for up to 5 years from the End of Sale;
  2. Spares or replacement parts for hardware will be available for up to 5 years from the End of Sale;

1.1 Additional Terms and Conditions

  1. Unless noted otherwise, support is only available to customers with an active services agreement.
  2. For information on Deltapath support policy for Active (General Availability) products, refer to Deltapath Maintenance Programs and your maintenance entitlement certificate.
  3. Deltapath will offer up to 5 years of Technical Support and 5 years of Hardware Repair/ Replace Service (subject to inventory availability).
  4. Deltapath will attempt to provide critical security-related fixes throughout the EOL support Phase. This may not be possible in some cases, and Deltapath in its sole discretion will determine what fixes, if any, are provided. Customers may need to upgrade to a newer release.
The terms set forth in this End of Life Policy may also be modified by the specific terms and conditions contained in any applicable warranty, End of Life notification, or other binding agreements between the parties specifically related to the subject matter herein.

2. Changes to Deltapath's End of Life Policy

Although every effort will be made to support End of Life products in accordance with our End of Life Policy, Deltapath reserves the right to change its Policy as it deems appropriate. Deltapath will announce any changes to the End of Life Policy through the Deltapath Support Portal.

  • Deltapath UC Versions End of Support Declaration

Deltapath UC Version Release Date Status End of Support Date
2.X
Feb-2012

End of Support

Feb-2017
3.0
Aug-2012

End of Support

Aug-2017
3.1
Apr-2013

End of Support

Apr-2018
3.2
Jun-2015

End of Support

Jun-2020
3.3.0
Mar-2016

End of Support

Mar-2021
3.3.1
Aug-2016

End of Support

Aug-2021
3.3.2
Sep-2016

End of Support

Aug-2021
3.3.3
Nov-2017

End of Support

Aug-2021
4.0
Nov-2016

Support Active

Nov-2021
4.0.1
Feb-2017

Support Active

Nov-2021
4.1.1
Jun-2017

Support Active

Jun-2022
4.2
Aug-2017

Support Active

Aug-2022
4.2.1
Sep-2017

Support Active

Aug-2022
4.2.2
Nov-2017

Support Active

Aug-2022
4.3
Mar-2018

Support Active

Mar-2023
4.3.1
May-2018

Support Active

Mar-2023
4.4
Nov-2018

Support Active

Nov-2023
4.4.1
Dec-2018

Support Active

Nov-2023
5.0
Jun-2019

Support Active

Jun-2024
5.1
Feb-2020

Support Active

Feb-2025
5.1.1
Jun-2020

Support Active

Feb-2025
5.1.2
Aug-2021

Support Active

Feb-2025