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Discover what a video contact center can do for your company

Empower your agents, build credibility, and brand awareness with video

Customer Experience and Brand Loyalty Are Built on Credibility

Enterprise Video Contact Center

Empower agents with video in your contact center and drive results through improved customer experience and a more efficient workflow that saves time and money.

7 Ways A Video Contact Center (VCC) Can Enhance Customer Engagement and Overall Service

Drive-up Agent Performance and Engagement. Video customer service makes interactions more dynamic for both call center agents and customers. This can help make employees feel more connected to what they do.
Deliver Personalized, Face-to-Face Communication. Video call centers help provide this high-quality experience, regardless of customer or agent location.
Improve Brand Memorability and Relatability: When you put a face to your brand, you make it more relatable and memorable than a regular phone call. Authenticity and support are easier to convey via a video contact center system.
Builds Stronger Relationships: Video call services bridge the gap between your company and customers, especially for more complex or emotionally driven situations.
Speed Up Problem Understanding and Resolution: Video call centers give agents the ability to observe an equipment issue, read an error message on customer's monitors, or validate a product defect. This gives a better understanding of customers' issues and real-time guidance, improving resolution time.
Reduce Travel Costs and Time. Customer support via video can decrease the need to involve numerous people and visits. With fewer people involved and fewer appointments to schedule, everyone saves time.
Identify New Revenue Opportunities: Support teams can use customers' verbal communication and visible queues to determine upselling and cross-selling opportunities to improve revenue.

Why Choose Deltapath to Add Video Consultation To Your Online Contact Center?

Deltapath’s goal is to free organizations from communication barriers through innovative technologies tailored to their specific needs. We have designed our video call service to make customer interactions more convenient, efficient, and rewarding. Here’s what makes Deltapath unique:

SDK for Video Calling Integration: Deltapath’s key feature lets companies add video calling capabilities to proprietary mobile apps by embedding our SDK.

Real-Time Video Communication: Deltapath helps your customers speak directly to an agent and instantly show them the issue at hand, eliminating the need for complicated solutions like sending Zoom links or images.

One-Click Access: Deltapath helps customers initiate video calls with a simple button press for a more user-friendly experience.

Call-Back Feature: Deltapath offers businesses the unique capability to call customers back, a feature not commonly offered by competitors.

Video Kiosk Solutions: Deltapath enables deployment of video kiosks in locations like train stations, shopping malls, and banks, allowing real-time customer support from anywhere.

By taking advantage of Deltapath’s cutting-edge technology, organizations can streamline communication, improve customer relationships, and stay competitive. Other services that can assist your company include:

Customer Experience and Brand Loyalty Are Built on Credible Call Center Solutions

Every industry can easily benefit from a video consultation that enables agents to build credibility and strong relationships through face-to-face interactions. It removes the chance of misinterpreting someone’s words when you have a holistic view of a person, from spoken language to body language.

Discover the many other key benefits of a modern contact center solution today!