Product Management Specialist

We are seeking a Product Management Specialist to support the planning, development, and delivery of products that meet customer and business needs. This role focuses on requirement definition, cross-functional coordination, and execution support across the product lifecycle. The ideal candidate has foundational product management experience, strong organizational skills, and exposure to telecommunications or customer experience platforms.

Key Responsibilities

• Support the product lifecycle from discovery through launch and post-launch optimization
• Assist in defining product requirements, user stories, and acceptance criteria
• Conduct and support user research, stakeholder interviews, and feedback analysis
• Collaborate with Engineering, Design, Operations, and Business stakeholders
• Support roadmap planning, backlog grooming, and sprint execution
• Track delivery milestones, dependencies, and risks
• Assist in defining and monitoring product metrics and success criteria
• Prepare documentation, product updates, and stakeholder communications

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent practical experience)
• 1–3 years of experience in product management, project management, business analysis, or related roles
• Strong analytical, organizational, and communication skills
• Experience working in cross-functional team environments
• Ability to translate business and operational needs into clear product requirements
• Familiarity with Agile methodologies and product development processes
• Experience in the telecommunications industry (Preferred)
• Exposure to call center / contact center environments (Preferred)
• Familiarity with platforms such as Cisco, Avaya, or equivalent telecommunications systems (Preferred)
• ITIL® Foundation or working knowledge of ITSM practices
• Agile, Scrum, or product-related certifications are a plus
• Can-do attitude with strong ownership and accountability
• Ability to work effectively under pressure and manage competing priorities.

Tools & Skills

• Experience with product and project tools such as Jira, Confluence, Notion, OpenProject or similar (prefered)