Futureproofing Customer Support with Deltapath’s AI-Powered Voice Bot

For the Modern Customer Experience

Experience the future of customer support. Deltapath’s AI voice bot is a next-generation solution to replace rigid voice IVR systems and NLP powered text responses.

Think AI receptionists—but smarter, faster, and infinitely more adaptable.

This innovative bot delivers real-time, conversational interactions, automates call routing, and escalates complex issues to human agents.

Direct, Interactive AI Voice Engagement

  No more scripted responses that delay call handling times and lower first-call resolution rates. Voice AI technology reduces customer service costs by up to 30% while improving response times and scalability (Deloitte). Deltapath’s virtual receptionist service replaces your rigid communication systems, delivering real-time interactions and natural responses tailored to each caller’s needs.

Introducing

Direct, Interactive AI Voice Engagement

 

No more scripted responses that delay call handling times and lower first-call resolution rates. Voice AI technology reduces customer service costs by up to 30% while improving response times and scalability (Deloitte).

Deltapath’s virtual receptionist service replaces your rigid communication systems, delivering real-time interactions and natural responses tailored to each caller’s needs.

Crystal-Clear Audio Clarity

Our proprietary technology filters out background noise, particularly in noisy environments like hospitals or call centers. It optimizes audio for accurate transcription and interaction.

Advanced AI Components

Speech recognition, transcribed text, integration with companies’ existing chatbots, and more advanced features guarantee frictionless, uninterrupted communication with customers and a quick setup that takes you to the next level—AI Voice Engagement.

Multi-Language Fluency

Expand your customer base without language barriers. Deltapath’s voice bot integrates AI translation to communicate with customers in their preferred language.

Effortless Escalation

For complex queries, the virtual receptionist smoothly transitions calls via voice or video to live agents with the necessary context. Customers don’t have to repeat themselves, saving time and improving overall experience.

 

Deltapath’s AI virtual agent is not just a solution for today, but a scalable tool that grows with your business. Equip your in-house support with a virtual assistant AI receptionist bot today, and rest assured that it will adapt and expand as your business does.

Generative AI Voice Bot: The AI Power Behind Deltapath’s Unified Communication

Deltapath UC’s robust AI receptionist solution outperforms traditional answering services to revolutionize customer support. Let’s break it down step by step.

  1. Customer Hotline Interaction. The system triggers an immediate audio stream when a customer initiates contact through the hotline.
  2. Speech Processing. The Automatic Speech Recognition engine transcribes the audio, but not before it eliminates background noise with noise cancellation technology.
  3. AI Analysis. The Generative AI Bot interprets the transcribed text and determines the appropriate response or action. For instance, it can confirm hospital bed availability, automate appointment scheduling, manage outbound call follow-ups, or escalate to a human agent if needed.
  4. Ticket Creation. The live virtual agent accesses external systems via API to expedite ticket creation for customers who, for instance, might be experiencing technical issues.
  5. Synthesized Audio Response. The AI creates a synthesized voice reply in the customer’s language, delivering a response in a natural, conversational tone.

Voice-to-Video Integration for Smarter Customer Interactions

For businesses needing a visual edge, Deltapath offers Video Contact Center solution as part of its Voice AI system. This feature combines AI-powered voice interactions with real-time video communication for scenarios where seeing is as important as hearing.

  • Video-Integrated AI. Add video capabilities to your AI receptionist to improve customer experience.
  • Video Kiosk Solutions. Deploy video kiosks in high-traffic areas such as malls, train stations, and banks for smooth handoffs from a virtual receptionist service to a live agent to enhance accessibility.

 

Explore what else is possible with the Deltapath UC Platform or contact us to learn more about our service options.

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