Our transcription service goes far beyond simply recording conversations. Powered by natural language processing (NLP), Deltapath transcribes calls with exceptional accuracy, even in noisy environments or with multiple speakers.
This means your business gains actionable insights from every call—not just the ones you have time to manually review.
No more scripted responses that delay call handling times and lower first-call resolution rates. Voice AI technology reduces customer service costs by up to 30% while improving response times and scalability (Deloitte).
Deltapath’s virtual receptionist service replaces your rigid communication systems, delivering real-time interactions and natural responses tailored to each caller’s needs.
Our proprietary technology filters out background noise, particularly in noisy environments like hospitals or call centers. It optimizes audio for accurate transcription and interaction.
Speech recognition, transcribed text, integration with companies’ existing chatbots, and more advanced features guarantee frictionless, uninterrupted communication with customers and a quick setup that takes you to the next level—AI Voice Engagement.
Expand your customer base without language barriers. Deltapath’s voice bot integrates AI translation to communicate with customers in their preferred language.
For complex queries, the virtual receptionist smoothly transitions calls via voice or video to live agents with the necessary context. Customers don’t have to repeat themselves, saving time and improving overall experience.
Whether you manage a small support team, oversee a large-scale contact center, or are considering launching one, call center transcription can be a game-changer. Our platform integrates seamlessly with your CRM or ticketing system, enabling you to search, filter, and reference calls quickly without switching between multiple tools.
When paired with call center sentiment analysis, Deltapath can detect customer sentiment—positive, neutral, or negative—helping you prioritize follow-ups and address issues before they escalate.
AI Call Summaries for Faster Reviews
Long calls can be challenging to review, especially when you’re only looking for key points. That’s why Deltapath offers AI call summary capabilities. Our system condenses each conversation into a few sentences, highlighting:
With this feature, your team can quickly assess the outcome of a call without listening to the entire recording.
Fast, accurate call transcription doesn’t just help your team—it also improves customer experience. By giving agents and managers quick access to customer call details and sentiment data, Deltapath enables:
The result? Happier customers and a more efficient team.
We know many calls contain sensitive information. Deltapath offers privacy controls so agents can pause transcription when needed, ensuring compliance with standards like PCI and HIPAA. Call recording is required to enable transcription and works with the pause/resume features. Call recording, combined with transcription and sentiment analysis, ensures clear audio capture, streamlines quality assurance, and enhances auditability.
You can trust that your data is stored securely and handled according to industry best practices.
With Deltapath, you’re not just getting a transcription service—you’re getting an integrated communication intelligence platform. From transcribing calls to providing call center sentiment analysis and voice AI, our solutions deliver everything you need to understand, act on, and improve your customer communications.
Your conversations are too valuable to be forgotten. Let Deltapath help you capture, analyze, and use them to their fullest potential.
Contact us today to see how our call transcription and sentiment analysis tools can transform your customer sentiment into measurable business success.