Unlock Seamless Communication with Deltapath Talk, Computer Telephony Integration

In today’s web-driven world, computer telephony integration is essential for connecting your phone system with your web applications. Deltapath Talk for Browsers makes this integration simple and efficient, giving you time to focus on what matters most for your business; better customer interactions and agent performance.

What is A Computer Telephony Integration (CTI) Extension?

Computer telephony integration (CTI) links your phone systems with your computer and web applications, so they all work in conjuction with each other.

Some of its features that enable smooth interactions between parties are screen pop-ups, call controls, and automatic record updates within the business applications.

Whether it’s a CRM application or a contact center, CTI integration transforms how your business handles incoming calls and customer interactions.

Introducing

Deltapath Talk: Your CTI Solution in a Browser

Deltapath Talk for Browsers is not just a Chrome extension. It’s quickly becoming a must have in modern customer communication.

DeltapathTalk eliminates the need for complex coding or engineering efforts. After a quick set up, app switching ceases or is drastically reduced. Instant pop-ups immediately display customer data the moment the phone rings.

It also allows you to have a contact form ready to fill out when the phone is answered, in case the caller is not already in the system. This feature makes your workflow smoother and your team more productive.

Seamless Integration Across Platforms

Deltapath’s commitment to simplicity and efficiency doesn’t stop at your browser. Deltapath works with the tools you already use:

Salesforce CTI

Seamless CRM phone integration with customer records in Salesforce can enhance your team’s ability to personalize your responses and respond to client needs faster and more effectively.

Zendesk

Empower your support team and sales team with instant access to caller details and interaction history, all from within Zendesk.

Microsoft Teams

Bring CTI to your Teams environment, integrating voice and video services along with other advanced features for streamlined communication.

Each of these solutions is built on Deltapath’s robust computer telephony integration software, ensuring that you get the most out of your existing systems.

Benefits of CTI Integration: More Than Just a Call

These are the top advantages of CTI solutions like Deltapath Talk:

Improved Customer Interaction: Features like caller ID, hold, transfer, and hang up enable agents to handle calls more effectively and efficiently.
Reverse Phone Lookup: Deltapath Talk provides instant customer data through screen pop-ups or a reverse phone lookup, so agents know who’s calling before they answer.
Increased Productivity: Features like click-to-dial can eliminate misdials and saves time, allowing agents to call directly from their CRM or browser
Enhanced Agent Performance: Real-time data, facilitated by screen pop-ups, ensures that agents are always informed and ready to assist customers.

Why Choose Deltapath Talk?

With Deltapath Talk, you’re investing in a tool that boosts productivity, enhances accuracy, and improves customer satisfaction.
Whether you manage a call center, handle social media inquiries, or are just trying to hit sales targets, Deltapath’s CTI software provides the tools you need to excel.
Upgrade your communication with Deltapath Talk and experience the future of computer telephony integration today.

Instructions for Installing Deltapath Talk into Your Browser

To ensure successful integration, consult your IT Administrator for the correct URL formats. Then:

Install Deltapath Talk for Browser from the Chrome Web Store or Microsoft Edge Add-ons.

Click Add and follow the prompts to add the extension.

Open Settings in Deltapath Talk to configure URLs for the following events:
- On New Incoming Calls: The URL usually points to your business app that looks up customers by phone number.
- On Incoming Calls Answered: (Optional): Logs answered calls into customer history. This is usually a URL to the webhook of your business application that documents that you have answered a call with the caller ID information.
- On Outgoing Calls Answered: (Optional): Logs outbound answered calls into customer history.This is the URL to call when you use click to dial to initiate an outgoing call and the call is answered.
Set your preferences:
- Show Notification for Incoming Call: Enable to receive browser notifications for incoming calls.
- Auto Login on Browser Startup: Automatically log into your Deltapath UC server when the browser opens.

Unlock the Power of Unified Communications

As a browser based phone client, Deltapath Talk lets you manage calls directly from your browser without extra hardware or software,

Contact us and learn how Deltapath Talk can reshape your communication strategy and propel your business toward a future characterized by enhanced engagement and unparalleled success.