In today’s fast-paced, web-driven world, integrating your phone system with your web applications is crucial. Enter Deltapath Talk for Browsers, a powerful solution that streamlines this process, ensuring that you can focus on what matters most—improving customer interaction and agent performance.
Computer telephony integration (CTI) bridges the gap between phone systems and computer networks, creating a unified communication platform. But what exactly does this mean? CTI allows your phone system to communicate directly with your computer, providing real-time data, screen pop-ups with customer account information, and enhanced phone controls right on your computer monitor.
Whether it’s a CRM application or a contact center, CTI integration transforms how your business handles incoming calls and customer interactions.
Deltapath Talk for Browsers is more than just a CTI chrome extension—it’s the future of communication. By integrating with your existing web applications, Deltapath Talk eliminates the need for complex coding or engineering efforts.
With a simple configuration, you can link your phone to your browser application, ensuring that phone numbers and caller information are highlighted and easily accessible.
No more switching between different applications. Deltapath Talk CTI extension is user-friendly. It simplifies your workflow by delivering a screen pop-up with all the customer data you need as soon as the phone rings. Depending on your application, it also allows you to have a contact form ready to fill out when the phone is answered, in case the caller is not already in the system. This feature makes your workflow smoother and your team more productive.
Empower your support team with instant access to caller details and interaction history, all from within Zendesk.
Bring CTI to your Teams environment, allowing for better call management and streamlined communication.
Each of these solutions is built on Deltapath’s robust computer telephony integration software, ensuring that you get the most out of your existing systems.
The benefits of CTI solutions like Deltapath Talk are immense:
Instructions for Installing Deltapath Talk into Your Browser
To ensure the integration is successful, consult your IT Administrator to obtain the URL format for the web applications you want to integrate. Follow the steps below:
Are you prepared to harness the full potential of unified communication? Contact us and learn how Deltapath Talk can reshape your communication strategy and propel your business toward a future characterized by enhanced engagement and unparalleled success.
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