Welcome to a future where innovation merges seamlessly with efficiency, elevating customer satisfaction to unprecedented heights. As a leading unified communications company, success hinges on integrating technologies that create a dynamic ecosystem.
Unified Communication on a Single Platform
With a seamless Zendesk phone integration, employees eliminate the inefficiencies of switching between tools. Your team can manage calls, access customer information, and resolve issues—all from one interface.
This powerful Computer telephony integration equips your organization to:
Modern customers demand tailored solutions. With Zendesk CTI, your team has instant access to customer profiles, support tickets, and historical interactions, ensuring every call begins with context.
For sales teams using Zendesk Sell, this real-time access supports meaningful conversations and drives conversions. For support teams using Zendesk Support, the ability to resolve issues faster builds trust and enhances customer satisfaction.
Modern customers demand tailored solutions. With Zendesk CTI, your team has instant access to customer profiles, support tickets, and historical interactions, ensuring every call begins with context.
For Zendesk Sell users, igniting sales conversations is simpler than ever. With potential sales opportunities and historical notes displayed prominently the moment your phone rings, agents have the ideal foundation to steer discussions toward conversions.
Agents using Zendesk Support gain instant access to tickets and more as soon as the phone rings. This ensures smooth continuation of discussions and faster resolution of issues, which builds trust and enhances customer satisfaction.
Deltapath Talk ensures efficient call handling with integrated tools designed for productivity:
These features reduce complexity and provide your team with the flexibility to adapt to any customer situation.
As your business grows, your communication tools must scale with your business. Deltapath Talk offers flexible telephony integration to support teams of all sizes, ensuring consistent performance and reliability.
For leaders seeking to streamline operations and improve ROI, Zendesk Talk Integration is the solution. It simplifies team workflows, enhances customer interactions, and empowers decision-makers with real-time insights.
By leveraging CTI, click-to-dial, and robust telephony features, your organization is equipped to exceed customer expectations. Plus, computer telephony integration software ensures your business remains agile and customer-focused, delivering lasting value and success.
Reshape your communication strategy to experience enhanced engagement and unparallel success.
Contact usHow to Setup Deltapath Talk with Zendesk
To ensure the integration is successful, administrators must insert their Deltapath UC IP address. Follow the instructions below:
1. In Zendesk, click Settings in the sidebar on the left side of the screen.
2. Click Go to Admin Center.
3. Click the Apps and integrations and then click Zendesk Support apps.
4. Click the Deltapath app.
5. Enter your Deltapath UC FQDN/IP Address to complete the setup.
Note: You can either keep the default settings for the other boxes or make changes.
6. Click Update.