July 21, 2025 | By Shirmattie Seenarine
TL;DR:
Unified Communications as a Service (UCaaS) solutions unify voice, video, and messaging in one secure platform creating a large positive impact on patient communication, staff collaboration, and overall patient-centered care. By connecting fragmented systems, it ensures faster, safer, and more consistent patient communication—helping healthcare organizations meet rising expectations and deliver better outcomes.
Eighty-one percent of patients say they’re more likely to recommend a healthcare professional if communication exceeds expectations. This statistic demonstrates that effective patient communication has a direct impact on patient satisfaction and is a crucial component of perceived healthcare quality. But as hospitals and clinics undergo modernization, they face the challenge of achieving effective communication. After all, fragmented systems and disconnected workflows, for instance, can contribute to delayed response times and patient dissatisfaction.
This is where UCaaS (Unified Communications as a Service) solutions prove advantageous. UCaaS offers a powerful way to improve patient communication and staff collaboration during a critical period of digital transformation and increased expectations.
UCaaS solutions are cloud-based services that combine voice, video, messaging, and other tools into one secure platform. This kind of unified platform is vital because modern healthcare relies on a wide range of technologies to facilitate patient communications, including:
When these tools operate in isolation, they create gaps and inconsistencies in communication that are critical to patient care.
Implementing a UCaaS solution brings these tools together, allowing healthcare organizations to maximize communication and collaboration across every touchpoint. Deltapath’s UCaaS solution provides a highly scalable environment with a multitenant architecture, enabling hospitals, clinics, or departments to adapt quickly, meet patient demands with minimal delay, and function as a distinct tenant to maintain operational independence, data privacy, and compliance.
Healthcare facilities benefit in multiple ways when they implement UCaaS solutions:
Missed calls, lengthy wait times, and unclear or delayed instructions are common problems in traditional healthcare systems. Patient dissatisfaction, poor care coordination, and readmissions are among the outcomes resulting from these communication issues. UCaaS solutions address these issues by:
An additional benefit: Eighty-percent of healthcare consumers who prefer engaging with providers using digital tools, such as SMS, online forms, and other virtual communication methods will appreciate UCaaS.
A UCaaS solution helps replace scattered systems, such as pagers, desk phones, and nurse check-ins, with more optimized solutions like a mobile app that receives alerts from bed sensors. When a change in a patient’s condition is communicated instantly, delays are reduced, and response times improve when nurses and doctors have access to patient data at their fingertips.
Care coordination breakdowns often result in avoidable adverse events. UCaaS enhances patient safety by unifying all communication channels, thereby ensuring timely collaboration and improved patient care.
Therefore, UCaaS solutions can improve safety by:
All this ultimately means that the patient’s quality of care improves with UCaaS.
UCaaS solutions are transforming patient communication and healthcare staff communication in healthcare. With Deltapath, you can deliver better bedside communication, enhance patient safety, and deliver true patient-centered care.