Bandwidth, Resonate, CallCabinet, Deltapath, and Gamma on Microsoft Teams Bootcamp

Discussion from execs at leading companies in unified communications on the topic of Microsoft Teams Bootcamp 1. What are the pros and cons of Microsoft Teams compared to its competitors?  Harkirat Degun, Product Director at Resonate: “Microsoft Teams’ strength really lies with the fact that all the tools you need day to day are integrated into a single […]

Avaya, Mida Solutions, Deltapath and Dubber on Conversational Analytics

Representatives from leading UC companies discuss conversational analytics 1. What are the benefits of conversational analytics for enterprises? Attilio Licciardello, General Manager and Founder at Mida Solutions: “Constantly analysing business conversation helps companies to understand how to improve their communication management and increase customer satisfaction: the information obtained from this analysis are relevant to discover service […]

Deltapath Offers Free Microsoft Teams Voice Calls

Deltapath is offering free Microsoft Teams voice calls for Microsoft 365 E1 and E3 users.   The solution, Deltapath Talk for Microsoft Teams, enables users to initiate audio and video calls and switch from chat to phone.   The application integrates into the sidebar of Microsoft Teams, providing an easy-access dial pad for users to make calls.   […]

Comm100 Dives Into the Voice Bot Space

The vendor adds voice to its omnichannel solution, equipping the channel with conversational AI Comm100 has added voice to its CCaaS solution, supporting both human-to-human and automated customer conversations. Making the announcement at Customer Contact Week (CCW), the vendor now offers a complete omnichannel solution in a single integrated platform. Its new voice, bot, and […]

Omnichannel Added to the Deltapath Contact Center Solution

The Deltapath Contact Center now has an omnichannel solution built to meet the changing customer demands.  Deltapath and Comm100 partnered in March of this year to make the omnichannel contact center a reality. The solution includes communication channels for enterprises to connect with customers, such as website live chat, email SMS, Twitter, Facebook, WhatsApp Business, WeChat, […]

UC Today: Deltapath Brings Cisco Phones Back to Life 

Expensive Cisco phones have an extended lifespan with Deltapath’s UC technology  Cisco recently announced that hundreds of its products, many of them expensive, high-end phones, and its popular Cisco Unified Communications Manager (Cisco UCM) will no longer be supported or sold.   Customers spend hundreds of thousands of pounds on Cisco hardware and software, so it […]

Deltapath Unveils UC Service Provider Edition

A UC offering for service providers, considering the latest needs Deltapath has released its Unified Communications Service Provider Edition to meet the demands of service providers (SPs) in the modern working world. Responding to the workplace changes that have taken place over the past few years, Deltapath believes it has produced a flexible, agile, and […]

UC Today: How to Update Your Communication Endpoints for Video

Endpoints are a crucial part of the communication stack. When you’re keen to try out the latest software, with virtual backgrounds and smart assistants, it’s easy to forget that communication can’t happen without the right hardware. In a world where the communication and collaboration journey is rapidly evolving, companies need to ensure that they’re not […]

CX Today: Amazing Analytics Start with Noise Cancelling Tech

Call analytics has been a crucial component of business growth for years now. Businesses are now turning call conversation into valuable data from identifying the caller’s identity with voice signature to lie detection by studying patterns of the voice similar to a Polygraph. In any industry, the ability to evaluate the quality of calls, the […]

UC Today: The New “C” in UC

Communication is not about just having the connection anymore… The digital age has taken a new turn. For years much of the focus was put on information; how easy and fast we could access it and how we could secure our own data that we didn’t want others to see. Now we are in the […]